return and reimbursement policy
By validating an order on satin-dress.shop, you accept the terms of our return and reimbursement policy, applicable exclusively in US. Our priority is to offer you a transparent and satisfactory service. You will find below the details of our conditions and procedures.
1. Return and restocking costs
No restocking fees applies for returns. Shipping costs for returns are only responsible if the product is defective, damaged or incorrect. In other cases, the costs are the responsibility of the customer.
2. Right of return within 30 days
You have a right of withdrawal of 30 days from receipt of your order. To be eligible for a return:
3. Return procedure
To initiate a return:
Please note that:
4. Management of damaged or non -compliant products
It is important to check your items upon receipt.
If you notice a defect, damage or error in your order (poor article), please contact us immediately at satin-dress@shopping-support.com so that we can correct the situation.
Steps to report a problem:
5. Exchanges
Exchanges are only possible in the following situations:
To initiate an exchange, contact us at satin-dress@shopping-support.com. If the replacement product is not available, you can get a refund if the right of withdrawal is applicable.
6. Reimbursement policy
Once your return has been received and inspected, we will send you a reception confirmation email.
You will be informed of the approval or rejection of your refund request.
If your request is approved:
Contact details for returns and exchanges:
Date D e The last update of the legal page: 2024-09-28